Terms and Conditions

Contracting us to do work

Work will not be scheduled until we receive a signed acceptance of our quotation.

When you accept our quotation for work we may ask for a payment in advance towards equipment, material & other costs and / or staged payments.


All quoted figures do not include VAT which must be added at the relevant current rate.

Access and services

You must provide access to site and power & water when work commences this includes a serviceable hosepipe.

Payment for work

Full and final payment is due on the day that work is completed by bank transfer, we do not offer credit terms under any circumstances. We can accept payment in cash, by cheque or by card by arrangement.

An advance payment towards goods and materials ordered may be required and on some projects interim payments may be required.

All materials and equipment remain the property of ROI Group Limited t/a ROI Landscapes until all outstanding amounts have been paid in full.

If you are a business late paying for goods or a service we reserve the right to charge interest at 8% plus the Bank of England base rate and debt recovery costs.

Commencement and delays

You will be given notice of a commencement date in advance.

We endeavor to keep to commencement dates but delays do sometimes occur due to inclement weather, additional work required on projects or other reasons beyond our control.

Pond repairs

Identifying and repairing leaks and damage to ponds and systems may not be straight forward and making a diagnosis and / or repair could involve repeat visits that are chargeable. If repairs can not be made due to the nature of damage  found during  a diagnosis or once work has commenced to make repairs we will advise of possible remedies and provide a quotation for rectification. If you do not want work to continue you will be charged for work completed including a full day when work ceased. 


There may be a charge for our visit, advice over the telephone, email or in person at our premises is free but a charge will be made if we visit your premises for advice.

Work outside our normal working area

Where we provide our services outside our normal working area a charge may be made for an initial visit & assessment. If subsequently appointed you may be charged for overnight accommodation and food.

Fish and temporary holding facilities

If fish need to be temporarily removed from your pond we will provide temporary on-site facilities for the duration however we do not accept any responsibility for the loss of any fish should this occur.

If these facilities are required before work commences or for a longer period we can hire them out.

You will be charged for loss or damage to our tanks or equipment.

Planning Permission

If planning permission is required it is the customer responsibility to obtain it before work commences.


If equipment is supplied and requires replacement under guarantee, any guarantee ONLY covers the equipment and does not cover the cost of our attendance at your premises, equipment testing, maintenance, de-installation or re-installation of equipment for which a charge will be made. It is your responsibility to return the equipment to our warehouse at your expense for testing and replacement if valid.

Statutory Rights

Your statutory rights are not affected by these terms and conditions.

Privacy Policy

Please see our privacy policy here.

Conditions of use
By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to stop using the website accordingly. The Pond Consultancy only grants use and access of this website, its products, and its services to those who have accepted its terms.

Intellectual property
You agree that all materials, products, and services provided on this website are the property of The Pond Consultancy, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the The Pond Consultancy’s intellectual property in any way, including electronic, digital, or new trademark registrations.

By using this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between The Pond Consultancy and you, or its business partners and associates.

Any dispute related in any way to your use of this website or to products you purchase from us shall be arbitrated by Uniyed Kingdom court and you consent to exclusive jurisdiction and venue of such courts.

You agree to indemnify The Pond Consultancy and its affiliates and hold The Pond Consultancy harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability
The Pond Consultancy is not liable for any damages that may occur to you as a result of your misuse of our website. The Pond Consultancy reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between The Pond Consultancy and the user, and this supersedes and replaces all prior agreements regarding the use of this website.